Comments for Learn Good Customer Service http://www.goodcustomerserviceblog.com Learn the ins and outs of Good Customer Service Here Tue, 13 May 2008 08:11:04 +0000 http://wordpress.org/?v=2.0.3 Comment on “Value Added” - That Little Extra Something Makes The Difference by Shilpan | successsoul.com http://www.goodcustomerserviceblog.com/2008/04/11/value-added-that-little-extra-something-makes-the-difference/#comment-633 Sun, 13 Apr 2008 21:23:56 +0000 http://www.goodcustomerserviceblog.com/2008/04/11/value-added-that-little-extra-something-makes-the-difference/#comment-633 Jason, I am in hospitality business and I believe also that instead of fighting on the price, I shall create value for my hotel with excellent service that goes beyond guest's widest expectations. It always works ! Thanks Shilpan Jason,

I am in hospitality business and I believe also that instead of fighting on the price, I shall create value for my hotel with excellent service that goes beyond guest’s widest expectations. It always works !

Thanks
Shilpan

]]> Comment on When It’s Time to Fire the Customer by Shawn Ryder http://www.goodcustomerserviceblog.com/2008/02/20/when-its-time-to-fire-the-customer/#comment-606 Tue, 25 Mar 2008 15:32:22 +0000 http://www.goodcustomerserviceblog.com/2008/02/20/when-its-time-to-fire-the-customer/#comment-606 Thanks for posting the article, was certainly a great read! Thanks for posting the article, was certainly a great read!

]]> Comment on Talk to Your Customers if You Want Loyalty and Business Growth by Shilpan | successsoul.com http://www.goodcustomerserviceblog.com/2008/03/24/talk-to-your-customers-if-you-want-loyalty-and-business-growth/#comment-605 Tue, 25 Mar 2008 03:15:44 +0000 http://www.goodcustomerserviceblog.com/2008/03/24/talk-to-your-customers-if-you-want-loyalty-and-business-growth/#comment-605 Jason, Thanks for visiting my blog. I agree with you that companies that do not listen to their customers are doomed to fail. There are no exception to this axiom. I have subscribed to your blog as well. Thanks for the friendship. Shilpan Jason,

Thanks for visiting my blog. I agree with you that companies that do not listen to their customers are doomed to fail. There are no exception to this axiom.

I have subscribed to your blog as well.

Thanks for the friendship.

Shilpan

]]> Comment on Talk to Your Customers if You Want Loyalty and Business Growth by Phil Davis http://www.goodcustomerserviceblog.com/2008/03/24/talk-to-your-customers-if-you-want-loyalty-and-business-growth/#comment-604 Mon, 24 Mar 2008 19:29:40 +0000 http://www.goodcustomerserviceblog.com/2008/03/24/talk-to-your-customers-if-you-want-loyalty-and-business-growth/#comment-604 I was just talking to an associate of mine who runs an offset printing business. I run a digital printing business. This associate said his average customer retention is 6 months. I bit my tongue because we have had customers for over 6 years. When you run a small company like I do, building strong relationships with your customers is your lifeline. However, as we grow, we find that maintaining these relationships becomes more difficult. One way we cope is by being selective with the customers we serve. It is very challenging to keep strong relationships with every customer, at least for us. I guess that is where CRM management comes into play. This is something I need to spend more time looking into the bigger we grow so I'm glad I found your site. I was just talking to an associate of mine who runs an offset printing business. I run a digital printing business. This associate said his average customer retention is 6 months. I bit my tongue because we have had customers for over 6 years.

When you run a small company like I do, building strong relationships with your customers is your lifeline. However, as we grow, we find that maintaining these relationships becomes more difficult. One way we cope is by being selective with the customers we serve. It is very challenging to keep strong relationships with every customer, at least for us.

I guess that is where CRM management comes into play. This is something I need to spend more time looking into the bigger we grow so I’m glad I found your site.

]]> Comment on The ‘Dos’ and ‘Don’ts’ in Call Center by Jigolo Porton http://www.goodcustomerserviceblog.com/2008/03/22/the-dos-and-donts-in-call-center/#comment-603 Sun, 23 Mar 2008 12:13:01 +0000 http://www.goodcustomerserviceblog.com/2008/03/22/the-dos-and-donts-in-call-center/#comment-603 Thank you for the post Jason.. Your site very nice too.. Clean and neat.. Thank you for the post Jason.. Your site very nice too.. Clean and neat..

]]> Comment on Managing Customer Expectations with Construction Meetings by Ken Stewart http://www.goodcustomerserviceblog.com/2008/03/21/managing-customer-expectations-with-construction-meetings/#comment-601 Fri, 21 Mar 2008 19:37:26 +0000 http://www.goodcustomerserviceblog.com/2008/03/21/managing-customer-expectations-with-construction-meetings/#comment-601 Jason, have you ever thought about applying your "home-building" meetings to business style meetings by using "home-building" analogies when working with customers? I have found this a very useful tool to maintain some expectations during meetings. Jason, have you ever thought about applying your “home-building” meetings to business style meetings by using “home-building” analogies when working with customers?

I have found this a very useful tool to maintain some expectations during meetings.

]]> Comment on 5 Ways to Test Your Customer Service Level by Michael Duncan http://www.goodcustomerserviceblog.com/2008/03/20/5-ways-to-test-your-customer-service-level/#comment-600 Fri, 21 Mar 2008 13:06:08 +0000 http://www.goodcustomerserviceblog.com/2008/03/20/5-ways-to-test-your-customer-service-level/#comment-600 Hi Jason, thanks for your recent comment on my blog. I've been looking through your blog and from what I can see you have already achieved with customer service what were hoping to achieve with marketing. Good luck and keep up the hard work! Hi Jason, thanks for your recent comment on my blog. I’ve been looking through your blog and from what I can see you have already achieved with customer service what were hoping to achieve with marketing. Good luck and keep up the hard work!

]]> Comment on 5 Ways to Test Your Customer Service Level by Todd Hollander http://www.goodcustomerserviceblog.com/2008/03/20/5-ways-to-test-your-customer-service-level/#comment-599 Thu, 20 Mar 2008 19:00:38 +0000 http://www.goodcustomerserviceblog.com/2008/03/20/5-ways-to-test-your-customer-service-level/#comment-599 Good suggestions for staying focused on the customer! I subscribed to your RSS feed. Keep up the good work. Good suggestions for staying focused on the customer! I subscribed to your RSS feed. Keep up the good work.

]]> Comment on Customer Service Prevails When Business Gets “Pinchy” by Brandon Caudle http://www.goodcustomerserviceblog.com/2008/03/19/customer-service-prevails-when-business-gets-pinchy/#comment-598 Thu, 20 Mar 2008 05:34:11 +0000 http://www.goodcustomerserviceblog.com/2008/03/19/customer-service-prevails-when-business-gets-pinchy/#comment-598 Hi Jason - Thanks for stopping by. It's great to see more Customer Service Evangelism going on! Brandon (customerservicevoodoo.com) Hi Jason -

Thanks for stopping by. It’s great to see more Customer Service Evangelism going on!

Brandon
(customerservicevoodoo.com)

]]> Comment on A True Customer Relationship by Lolo http://www.goodcustomerserviceblog.com/2008/03/17/a-true-customer-relationship/#comment-597 Thu, 20 Mar 2008 02:00:06 +0000 http://www.goodcustomerserviceblog.com/2008/03/17/a-true-customer-relationship/#comment-597 Hi Jason, It is really nice to a site such as your on the internet. No matter what business we are in, customer service really plays a crucial role in how successful we can be. I appreciate your honest approach here and look forward to reading more :) -L Hi Jason,

It is really nice to a site such as your on the internet. No matter what business we are in, customer service really plays a crucial role in how successful we can be.

I appreciate your honest approach here and look forward to reading more :)
-L

]]>