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	<title>Learn Good Customer Service</title>
	<link>http://www.goodcustomerserviceblog.com</link>
	<description>Learn the ins and outs of Good Customer Service Here</description>
	<pubDate>Tue, 13 May 2008 13:42:21 +0000</pubDate>
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		<title>The Benefits of Loyalty</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/13/the-benefits-of-loyalty/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/13/the-benefits-of-loyalty/#comments</comments>
		<pubDate>Tue, 13 May 2008 13:42:21 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[Stop for a minute and think about your loyal customers. Every company is going to have them, and I&#8217;m sure you have yours. The smaller a business is the more likely you&#8217;re really going to know who those loyal customers are, too.
Now that you&#8217;re thinking about it, ask yourself what kind of priority you give [...]]]></description>
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		<title>Obituary - Customer Service is Dead</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/12/obituary-customer-service-is-dead/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/12/obituary-customer-service-is-dead/#comments</comments>
		<pubDate>Mon, 12 May 2008 13:39:53 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[For many people (if not most), Customer Service is synonymous with a department with people who have phones glued to their ears. A phone number you can call to complain. An e-mail address you can write to, and maybe get an answer back. If you think about it that way, customer service is sad.
The time [...]]]></description>
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		<title>The Good, the Bad, and the Ugly Lactose Connection</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/11/the-good-the-bad-and-the-ugly-lactose-connection/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/11/the-good-the-bad-and-the-ugly-lactose-connection/#comments</comments>
		<pubDate>Sun, 11 May 2008 13:40:23 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[On a recent trip, my wife, Penny, and I had dinner at 2 different restaurants with 2 completely different results. We had made our reservations on a national online booking service, and told each one about Penny&#8217;s severe lactose intolerance- no dairy whatsoever- on their comments section. We also repeated the information when we arrived [...]]]></description>
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		<title>Self Storage Customer Service</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/10/self-storage-customer-service/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/10/self-storage-customer-service/#comments</comments>
		<pubDate>Sat, 10 May 2008 13:40:39 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[Self storage has become a very competitive industry. There are many parts of the country where it is not uncommon to see several different self storage facilities within a short distance of one another. And nowadays almost all self storage companies provide their customers with basically the same types of security and amenities. All self [...]]]></description>
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		<title>CRM Software - How To Make Customers Feel At Home</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/09/crm-software-how-to-make-customers-feel-at-home/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/09/crm-software-how-to-make-customers-feel-at-home/#comments</comments>
		<pubDate>Fri, 09 May 2008 13:40:08 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[For customers to feel like their opinions matter to a company is very important to many of them. Most people want to feel as if they are needed and valued in some way, and this is true not just in their personal interactions, but in their professional interactions as well. Because of this, more and [...]]]></description>
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		<title>Customer Loyalty Is the Key Measurement for Business Success</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/08/customer-loyalty-is-the-key-measurement-for-business-success/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/08/customer-loyalty-is-the-key-measurement-for-business-success/#comments</comments>
		<pubDate>Thu, 08 May 2008 13:36:37 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[Each day thousands of small business owners and C-Level Executives read their profits and loss statements (P&#038;L), financial records to sales reports.  Searching and scanning for increases in sales, orders and profits while hoping for decreases in cost of goods sold or other direct costs as well as indirect costs.  Yet, through all [...]]]></description>
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		<title>Three Reasons Why Your Customer is Your Best Advertisement</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/07/three-reasons-why-your-customer-is-your-best-advertisement/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/07/three-reasons-why-your-customer-is-your-best-advertisement/#comments</comments>
		<pubDate>Wed, 07 May 2008 13:37:43 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[While you might already know that your customer is always right &#8216; and make steps to ensure that they know this too &#8216; did you realize that your customer can also be your best advertisement?  It&#8217;s easy to forget that customers interact with our businesses more personally than we ever will.  And while [...]]]></description>
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		<title>Large Or Small, Customer Service And How It Relates To Size</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/06/large-or-small-customer-service-and-how-it-relates-to-size/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/06/large-or-small-customer-service-and-how-it-relates-to-size/#comments</comments>
		<pubDate>Tue, 06 May 2008 13:37:00 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[During a recent interview an author asked me about the difference between managing Large and Small Customer Service operations and the pros and cons of both. It started me thinking about how they differ and how it relates to Customer Service and Management.
Note: If you ask most people, they normally would respond with &#8220;Large, please&#8221; [...]]]></description>
		<wfw:commentRSS>http://www.goodcustomerserviceblog.com/2008/05/06/large-or-small-customer-service-and-how-it-relates-to-size/feed/</wfw:commentRSS>
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		<title>What Sized Unit Do You Need?</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/05/what-sized-unit-do-you-need/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/05/what-sized-unit-do-you-need/#comments</comments>
		<pubDate>Mon, 05 May 2008 13:37:36 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[Sometimes its hard to figure out what sized unit is right for you. There are so many options to take into consideration when you are looking to rent a unit. Moving can be a difficult and stressful time and trying to figure out which size you need can be rather taxing.
Now let us breakdown the [...]]]></description>
		<wfw:commentRSS>http://www.goodcustomerserviceblog.com/2008/05/05/what-sized-unit-do-you-need/feed/</wfw:commentRSS>
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		<title>Deal or No Deal to Extended Warranty</title>
		<link>http://www.goodcustomerserviceblog.com/2008/05/04/deal-or-no-deal-to-extended-warranty-2/</link>
		<comments>http://www.goodcustomerserviceblog.com/2008/05/04/deal-or-no-deal-to-extended-warranty-2/#comments</comments>
		<pubDate>Sun, 04 May 2008 13:36:13 +0000</pubDate>
		<dc:creator>Jason Rakowski</dc:creator>
		
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		<description><![CDATA[Deal or No deal to extended warranty
Introduction
 Warranty is a written guarantee given to the purchaser of a new product by the manufacturer, usually specifying that the manufacturer will make any repairs or replace defective parts free of charge for a stated period. Extended warranty is providing service contract for defects that could arise after [...]]]></description>
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